{"id":28331,"date":"2025-06-10T19:42:59","date_gmt":"2025-06-10T12:42:59","guid":{"rendered":"https:\/\/quanghung.name.vn\/cong-nghe\/ai-ganh-90-viec-dai-dien-lotus-chat-goi-y-doanh-nghiep-co-the-cat-bot-nhan-su-cskh\/"},"modified":"2025-06-10T19:42:59","modified_gmt":"2025-06-10T12:42:59","slug":"ai-ganh-90-viec-dai-dien-lotus-chat-goi-y-doanh-nghiep-co-the-cat-bot-nhan-su-cskh","status":"publish","type":"post","link":"https:\/\/quanghung.name.vn\/?p=28331","title":{"rendered":"AI g\u00e1nh 90% vi\u1ec7c, \u0111\u1ea1i di\u1ec7n Lotus Chat g\u1ee3i \u00fd doanh nghi\u1ec7p c\u00f3 th\u1ec3 c\u1eaft b\u1edbt nh\u00e2n s\u1ef1 CSKH"},"content":{"rendered":"<div class=\"fr w640\" data-role=\"content\">\n<h2 class=\"knc-sapo\">T\u1ed5ng gi\u00e1m \u0111\u1ed1c VCCorp Nguy\u1ec5n Th\u1ebf T\u00e2n cho bi\u1ebft doanh nghi\u1ec7p c\u00f3 th\u1ec3 hu\u1ea5n luy\u1ec7n AI ch\u1ec9 trong m\u1ed9t ng\u00e0y \u0111\u1ec3 thay th\u1ebf ph\u1ea7n l\u1edbn kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c c\u1ee7a \u0111\u1ed9i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. Sau ba ng\u00e0y, AI \u0111\u00e3 x\u1eed l\u00fd t\u1edbi 90% c\u00e2u h\u1ecfi, \u0111\u1ee7 \u0111\u1ec3 c\u00e1c c\u00f4ng ty c\u00e2n nh\u1eafc l\u1ea1i c\u01a1 c\u1ea5u nh\u00e2n s\u1ef1.<\/h2>\n<p><zone id=\"k9yxucrh\"><\/zone><script> if (pageSettings.allow3rd) { arfAsync.push(\"k9yxucrh\"); } <\/script><\/p>\n<div class=\"knc-relate-wrapper\" id=\"lstRelation\" runat=\"server\" data-marked-zoneid=\"genk_detail_b1\">\n<ul class=\"krw-list tinlienquan\">\n<li class=\"krwli\"> Ph\u00e1t tri\u1ec3n API t\u1ed1n chi ph\u00ed, nh\u01b0ng Lotus Chat v\u1eabn tuy\u00ean b\u1ed1: &#8220;Kh\u00f4ng thu l\u1eddi, ch\u1ec9 \u0111\u1ec3 tr\u1ea3 ti\u1ec1n \u0111i\u1ec7n v\u00e0 nu\u00f4i nh\u00e2n vi\u00ean&#8221; <i class=\"icon-show-popup\"><\/i><\/li>\n<li class=\"krwli\"> Ng\u01b0\u1eddi \u0111\u1ee9ng \u0111\u1ea7u Lotus Chat: &#8220;Kh\u00f4ng ph\u1ea3i ai c\u0169ng d\u00f9ng Telegram \u0111\u1ec3 l\u00e0m vi\u1ec7c, c\u00f2n Lotus Chat th\u00ec sinh ra l\u00e0 \u0111\u1ec3 l\u00e0m vi\u1ec7c&#8221; <i class=\"icon-show-popup\"><\/i><\/li>\n<\/ul>\n<div style=\"clear: both\"><\/div>\n<\/div>\n<div class=\"clearfix\"><\/div>\n<div data-check-position=\"genk_body_start\"><\/div>\n<div class=\"knc-content\" id=\"ContentDetail\">\n<div data-check-position=\"body_start\"><\/div>\n<p> T\u1ea1i s\u1ef1 ki\u1ec7n \u201cGet Sync <span> &#8211; <\/span> Lotus for Work\u201d, b\u00ean c\u1ea1nh th\u00f4ng tin v\u1ec1 t\u1ed1c \u0111\u1ed9 t\u0103ng tr\u01b0\u1edfng ng\u01b0\u1eddi d\u00f9ng, \u00f4ng Nguy\u1ec5n Th\u1ebf T\u00e2n <span> &#8211; <\/span> T\u1ed5ng gi\u00e1m \u0111\u1ed1c VCCorp ki\u00eam Gi\u00e1m \u0111\u1ed1c d\u1ef1 \u00e1n Lotus Chat <span> &#8211; <\/span> \u0111\u00e3 g\u00e2y ch\u00fa \u00fd v\u1edbi chia s\u1ebb th\u1ef1c t\u1ebf v\u1ec1 hi\u1ec7u qu\u1ea3 \u1ee9ng d\u1ee5ng AI v\u00e0o quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng (CS). <\/p>\n<p><i> &#8220;Ch\u00fang t\u00f4i tri\u1ec3n khai AI h\u1ed7 tr\u1ee3 ng\u01b0\u1eddi d\u00f9ng trong 1 ng\u00e0y, gi\u1ea3m 80% kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c c\u1ee7a CS. Sau 3 ng\u00e0y, \u0111\u1ea1t 90%,&#8221; <\/i> \u00f4ng T\u00e2n cho bi\u1ebft. <\/p>\n<figure class=\"VCSortableInPreviewMode\" type=\"Photo\" style=\"\">\n<div><img decoding=\"async\" alt=\"AI g\u00e1nh 90% vi\u1ec7c, \u0111\u1ea1i di\u1ec7n Lotus Chat g\u1ee3i \u00fd doanh nghi\u1ec7p c\u00f3 th\u1ec3 c\u1eaft b\u1edbt nh\u00e2n s\u1ef1 CSKH- \u1ea2nh 1.\" data-author=\"\" src=\"https:\/\/genk.mediacdn.vn\/139269124445442048\/2025\/6\/6\/photo-1749012498301-1749012498494547087061-1749036167921707236260-1749108613261-17491086133781364771848-1749170216456136911738-1749189301393-1749189301601105897845.jpeg\" h=\"1333\" id=\"img_160723669374148608\" loading=\"lazy\" photoid=\"160723669374148608\" rel=\"lightbox\" title=\"AI g\u00e1nh 90% vi\u1ec7c, \u0111\u1ea1i di\u1ec7n Lotus Chat g\u1ee3i \u00fd doanh nghi\u1ec7p c\u00f3 th\u1ec3 c\u1eaft b\u1edbt nh\u00e2n s\u1ef1 CSKH- \u1ea2nh 1.\" type=\"photo\" w=\"2000\" class=\"\" width=\"2000\" height=\"1333\"><\/div><figcaption class=\"PhotoCMS_Caption\">\n<p class=\"\" data-placeholder=\"Nh\u1eadp ch\u00fa th\u00edch \u1ea3nh\">\u00d4ng Nguy\u1ec5n Th\u1ebf T\u00e2n &#8211; T\u1ed5ng gi\u00e1m \u0111\u1ed1c VCCorp, ki\u00eam Gi\u00e1m \u0111\u1ed1c d\u1ef1 \u00e1n Lotus Chat<\/p>\n<\/figcaption><\/figure>\n<p> Theo \u00f4ng, doanh nghi\u1ec7p ch\u1ec9 c\u1ea7n t\u1eadp h\u1ee3p c\u00e1c t\u00e0i li\u1ec7u, quy tr\u00ecnh, h\u01b0\u1edbng d\u1eabn c\u00f3 s\u1eb5n v\u00e0 \u0111\u01b0a l\u00ean h\u1ec7 th\u1ed1ng. Lotus Chat s\u1ebd s\u1eed d\u1ee5ng n\u1ec1n t\u1ea3ng Biz AI Platform \u0111\u1ec3 hu\u1ea5n luy\u1ec7n m\u00f4 h\u00ecnh ri\u00eang bi\u1ec7t cho t\u1eebng doanh nghi\u1ec7p. Sau \u0111\u00f3, h\u1ec7 th\u1ed1ng AI c\u00f3 th\u1ec3 t\u1ef1 \u0111\u1ed9ng tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi ph\u1ed5 bi\u1ebfn t\u1eeb ng\u01b0\u1eddi d\u00f9ng ho\u1eb7c kh\u00e1ch h\u00e0ng m\u00e0 kh\u00f4ng c\u1ea7n can thi\u1ec7p c\u1ee7a nh\u00e2n s\u1ef1 tr\u1ef1c ti\u1ebfp. <\/p>\n<figure class=\"VCSortableInPreviewMode\" type=\"Photo\" style=\"\">\n<div><img decoding=\"async\" alt=\"AI g\u00e1nh 90% vi\u1ec7c, \u0111\u1ea1i di\u1ec7n Lotus Chat g\u1ee3i \u00fd doanh nghi\u1ec7p c\u00f3 th\u1ec3 c\u1eaft b\u1edbt nh\u00e2n s\u1ef1 CSKH- \u1ea2nh 2.\" data-author=\"\" src=\"https:\/\/genk.mediacdn.vn\/139269124445442048\/2025\/6\/6\/screenshot-2025-06-06-at-085926-1749175174465792013156-1749189302214-17491893024082084720916.png\" h=\"1416\" id=\"img_160734066858455040\" loading=\"lazy\" photoid=\"160734066858455040\" rel=\"lightbox\" title=\"AI g\u00e1nh 90% vi\u1ec7c, \u0111\u1ea1i di\u1ec7n Lotus Chat g\u1ee3i \u00fd doanh nghi\u1ec7p c\u00f3 th\u1ec3 c\u1eaft b\u1edbt nh\u00e2n s\u1ef1 CSKH- \u1ea2nh 2.\" type=\"photo\" w=\"2550\" class=\"\" width=\"2550\" height=\"1416\"><\/div><figcaption class=\"PhotoCMS_Caption\">\n<p class=\"\" data-placeholder=\"Nh\u1eadp ch\u00fa th\u00edch \u1ea3nh\">Biz AI Platform, gi\u1ea3i ph\u00e1p d\u00e0nh cho doanh nghi\u1ec7p c\u1ee7a Lotus Chat<\/p>\n<\/figcaption><\/figure>\n<p> Kh\u00f4ng ch\u1ec9 d\u1eebng \u1edf chatbot th\u00f4ng th\u01b0\u1eddng, gi\u1ea3i ph\u00e1p AI c\u1ee7a Lotus Chat c\u00f2n c\u00f3 kh\u1ea3 n\u0103ng h\u1ecdc theo ng\u1eef c\u1ea3nh, c\u1eadp nh\u1eadt th\u00f4ng tin m\u1edbi t\u1eeb h\u1ec7 th\u1ed1ng t\u00e0i li\u1ec7u n\u1ed9i b\u1ed9 v\u00e0 giao ti\u1ebfp b\u1eb1ng ti\u1ebfng Vi\u1ec7t m\u1ed9t c\u00e1ch t\u1ef1 nhi\u00ean, gi\u00fap ng\u01b0\u1eddi d\u00f9ng cu\u1ed1i kh\u00f4ng nh\u1eadn ra h\u1ecd \u0111ang t\u01b0\u01a1ng t\u00e1c v\u1edbi AI. <\/p>\n<p><i> &#8220;Kh\u00f4ng c\u1ea7n tuy\u1ec3n th\u00eam CS, kh\u00f4ng c\u1ea7n h\u1ec7 th\u1ed1ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ri\u00eang, ch\u1ec9 c\u1ea7n Lotus Chat. Ch\u00fang t\u00f4i \u0111ang d\u00f9ng ch\u00ednh c\u00f4ng c\u1ee5 c\u1ee7a m\u00ecnh \u0111\u1ec3 h\u1ed7 tr\u1ee3 h\u00e0ng tr\u0103m ngh\u00ecn ng\u01b0\u1eddi d\u00f9ng m\u00e0 ch\u1ec9 c\u00f3 m\u1ed9t \u0111\u1ed9i h\u1ed7 tr\u1ee3 r\u1ea5t nh\u1ecf,&#8221; <\/i> \u00f4ng T\u00e2n n\u00f3i th\u00eam. <\/p>\n<p> Theo t\u00e0i li\u1ec7u \u0111\u01b0\u1ee3c VCCorp (\u0111\u01a1n v\u1ecb ch\u1ee7 qu\u1ea3n c\u1ee7a Lotus Chat) chia s\u1ebb, &#8220;C\u1eaft gi\u1ea3m nh\u00e2n s\u1ef1&#8221; l\u00e0 m\u1ed9t trong s\u1ed1 nh\u1eefng l\u1ee3i \u00edch c\u1ee7a Biz AI Platform. <\/p>\n<figure class=\"VCSortableInPreviewMode\" type=\"Photo\" style=\"\">\n<div><img decoding=\"async\" alt=\"AI g\u00e1nh 90% vi\u1ec7c, \u0111\u1ea1i di\u1ec7n Lotus Chat g\u1ee3i \u00fd doanh nghi\u1ec7p c\u00f3 th\u1ec3 c\u1eaft b\u1edbt nh\u00e2n s\u1ef1 CSKH- \u1ea2nh 3.\" data-author=\"\" src=\"https:\/\/genk.mediacdn.vn\/139269124445442048\/2025\/6\/6\/screenshot-2025-06-06-at-085222-1749174783695196852806-1749189304990-17491893052871406022250.png\" h=\"1048\" id=\"img_160733246664597504\" loading=\"lazy\" photoid=\"160733246664597504\" rel=\"lightbox\" title=\"AI g\u00e1nh 90% vi\u1ec7c, \u0111\u1ea1i di\u1ec7n Lotus Chat g\u1ee3i \u00fd doanh nghi\u1ec7p c\u00f3 th\u1ec3 c\u1eaft b\u1edbt nh\u00e2n s\u1ef1 CSKH- \u1ea2nh 3.\" type=\"photo\" w=\"1064\" class=\"\" width=\"1064\" height=\"1048\"><\/div><figcaption class=\"PhotoCMS_Caption\">\n<p class=\"\" data-placeholder=\"Nh\u1eadp ch\u00fa th\u00edch \u1ea3nh\">T\u00e0i li\u1ec7u c\u1ee7a Lotus Chat for Work \u0111\u1ec1 c\u1eadp \u0111\u1ebfn &#8220;C\u1eaft gi\u1ea3m nh\u00e2n s\u1ef1&#8221;<\/p>\n<\/figcaption><\/figure>\n<p> M\u00f4 h\u00ecnh n\u00e0y \u0111ang \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 cao, \u0111\u1eb7c bi\u1ec7t v\u1edbi c\u00e1c doanh nghi\u1ec7p v\u1eeba v\u00e0 nh\u1ecf <span> &#8211; <\/span> n\u01a1i thi\u1ebfu h\u1ee5t nh\u00e2n s\u1ef1 CS nh\u01b0ng v\u1eabn c\u1ea7n duy tr\u00ec m\u1ee9c ph\u1ee5c v\u1ee5 t\u1ed1t. Trong b\u1ed1i c\u1ea3nh AI \u0111ang ng\u00e0y c\u00e0ng ph\u1ed5 bi\u1ebfn, vi\u1ec7c m\u1ed9t n\u1ec1n t\u1ea3ng thu\u1ea7n Vi\u1ec7t nh\u01b0 Lotus Chat ch\u1ee7 \u0111\u1ed9ng cung c\u1ea5p c\u00f4ng c\u1ee5 hu\u1ea5n luy\u1ec7n AI ri\u00eang theo t\u00e0i li\u1ec7u doanh nghi\u1ec7p l\u00e0 m\u1ed9t b\u01b0\u1edbc \u0111i \u0111\u01b0\u1ee3c cho l\u00e0 th\u1ef1c ti\u1ec5n v\u00e0 d\u1ec5 tri\u1ec3n khai. <\/p>\n<p> B\u00ean c\u1ea1nh \u0111\u00f3, Lotus Chat c\u0169ng cung c\u1ea5p API m\u1edf \u0111\u1ec3 t\u00edch h\u1ee3p AI v\u00e0o c\u00e1c h\u1ec7 th\u1ed1ng c\u00f3 s\u1eb5n, cho ph\u00e9p t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c thao t\u00e1c, x\u1eed l\u00fd ph\u1ea3n h\u1ed3i ho\u1eb7c thu th\u1eadp d\u1eef li\u1ec7u t\u1eeb k\u00eanh n\u1ed9i b\u1ed9. <\/p>\n<div class=\"clearfix\" data-check-position=\"body_end\"><\/div>\n<\/div>\n<style> .link-source-wrapper:hover .link-source-detail{display:none;}.link-source-name 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